CANCELLATION POLICY
At Martina Dental plus Aesthetics, we prioritize the convenience and care of our patients. To maintain our commitment to exceptional service and effective scheduling, we have implemented the following cancellation policy:
1. Cancellation Notice: We kindly request a minimum of 48 hours' notice for all appointment cancellations or rescheduling requests. If the scheduled date and/or time are no longer suitable, please contact us promptly at the clinic on 02 9688 7898 to arrange an alternative appointment time.
2. Late Cancellation Fee: Failure to inform us of any cancellations or rescheduling's within the 48-hour notice period will result in a cancellation fee of $250. This fee is designed to cover the costs associated with the unused appointment slot and potential inconvenience caused.
3. Communication Channels: If you are unable to reach us via phone, please leave a detailed voicemail message or send an email to drmartinalavery@gmail.com to notify us of any changes to your appointment.
4. Exceptions: While we understand that unforeseen circumstances may arise, exceptions to this policy will be granted at the discretion of Martina Dental plus Aesthetics management.
5. Repeated Violations: Patients demonstrating a pattern of repeated late cancellations or no-shows may be subject to pre-payment for future appointments or potential dismissal from our practice.
Thank you for your understanding and cooperation regarding our cancellation policy. We value your trust in us and remain committed to providing the highest quality dental and aesthetic care.